Plus $100+ · Premier no minimum
Qualifying subtotal
Plus requires at least $100 in qualifying physical products before discounts and taxes. Premier has no minimum order subtotal.
Orders & delivery
Know what to expect after an approved purchase.
Review the current shipping benefit and the steps that happen before a physical order is dispatched. Clinical review and order processing come first; the transit-time promise begins only after dispatch.
Optional membership benefitContiguous U.S.Transit begins after dispatch
Membership shipping terms are for new signups; existing members retain their current terms. Delivery dates can depend on processing and carrier operations.
For new members
Two memberships. Clear shipping benefits.
Plus and Premier include free two-business-day shipping after dispatch within the contiguous United States. Plus requires a qualifying $100+ physical-product order; Premier has no order minimum.
Two business days
Transit estimate
The transit period begins after dispatch. It does not include clinical review or order processing.
Contiguous U.S.
Where it applies
The stated benefit applies within the contiguous United States.
Not every charge qualifies
What is excluded
Shipping benefits apply to physical products. Therapy vouchers, membership dues and travel packages do not create a shippable order.
From approval to arrival
A few steps happen before the carrier takes over.
Shipping speed and clinical review are different parts of the journey.
Complete any required review
Clinical products need applicable review and authorization before an approved purchase can proceed.
Confirm the order
Review the approved item, price, shipping details, and any applicable order requirements.
Allow processing
Order preparation and processing occur before dispatch; the two-business-day transit window has not begun yet.
Track after dispatch
Once dispatched, the stated membership transit period is two business days for a qualifying shipment.
Need help?
Have your order details ready.
For an order question, use the current SEINE BIO support contact and include the order number. Do not send sensitive health details through an ordinary shipping inquiry.
Order or delivery question
Have the order number and the email used at checkout ready so support can identify the purchase.
Get order helpClinical question
Use the Care account or the clinical contact pathway provided for your request. Shipping support cannot determine clinical suitability.
Open My CareGood questions
A few things to know.
When does two-business-day shipping start?
After dispatch. Clinical review and order processing happen before dispatch and are not included in the transit period.
How does each shipping threshold work?
Plus uses the qualifying physical-product subtotal before discounts and taxes, with a $100 minimum. Premier provides its shipping benefit with no order minimum.
Does this benefit apply everywhere?
The stated benefit is for shipments in the contiguous United States. Confirm current shipping terms for other destinations or order-specific questions.
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