SEINE BIO · Before you purchase
Purchasing Terms
Effective October 11, 2026
SEINE BIO operates this website. These terms explain purchasing through SEINE BIO. Read the description and price for your selected product or service, its billing method, and any offer-specific terms before authorizing payment. Use our Contact page or email contact@seinebio.com if a cost or next step is unclear. Sales questions can also be sent to sales@seinebio.com.
Membership, products and laboratory costs
The optional membership discount (2% with Plus or 20% with Premier on eligible purchases) cannot be combined with other promotional coupons. A customer-selected promotional coupon takes precedence; remove it to use the member discount. Membership dues, taxes and shipping charges are excluded from the discount. Qualifying member shipping is evaluated separately against the physical-product subtotal before discounts and taxes.
New memberships are optional and renew monthly until canceled: SEINE Plus is $20/month and SEINE Premier is $80/month. Plus saves 2% on eligible products and excludes therapy services and membership dues. Premier saves 20% on eligible store products and SEINE BIO therapy vouchers and packages; travel packages, membership dues, and direct purchases through Dakota Westlake’s independent appointment form are excluded. Plus includes free two-business-day shipping after dispatch on qualifying $100+ physical-product orders before discounts and taxes; Premier has no order minimum. Shipping benefits apply within the contiguous United States. Existing members retain their current membership terms. Membership is separate from clinical services and does not guarantee a prescription, outcome or access to a research product.
Medication and product charges use the listed item price and the exact quantity approved for each fill; care membership is separate. Medication refill timing and limits follow the current Care authorization and are independent of the monthly membership schedule. Review the exact option and total before paying. Blood tests are additional unless an offer expressly includes them. Testing is required case by case and, for some products, before the first fulfillment. Any required testing and separate charges must be explained before purchase.
Inquiries and clinical review
An inquiry, saved selection, screening submission or request for a quote is not a completed purchase. Clinical approval is separate from product availability, lawful prescribing or fulfillment, and availability of a supported payment method. Education about an investigational or research-only compound is not an offer to sell it for patient use.
Payment and renewal method
Review the amount due, what it covers and the billing method shown for your transaction before paying. Membership renews monthly; medication refills follow the quantity and timing in your current Care authorization. Payments use customer-paid invoices unless you separately opt into automatic payments where offered. Before you opt in, your subscription shows the exact amount, billing frequency, next payment date and cancellation method. A change to the agreed amount or frequency requires a new billing agreement. Saving a payment method, receiving clinical approval or redeeming a code does not authorize automatic charging.
If automatic payments are unavailable or have not been enabled, you must pay the invoice before fulfillment. Any product fulfillment also requires the applicable clinical and availability checks.
Shipping
Therapy vouchers are digital and have no shipping charge. After payment is confirmed and session credits are issued, sign in to My Care to view, download or print your voucher. Your confirmation email includes the information needed to access it. In mixed orders, shipping applies only to physical products under the applicable policy. After your paid voucher is received, select Request an Appointment in My Care or your voucher email to open Dakota’s official appointment form. You may also schedule through Dakota’s website or contact her directly. Share your voucher reference when scheduling; appointments are subject to availability.
For new optional memberships, Plus includes free two-business-day shipping on qualifying physical-product orders of $100 or more before discounts and taxes; Premier includes this benefit with no order minimum. Shipping is within the contiguous United States, and the two-business-day transit period begins after dispatch. Membership dues, therapy vouchers and services, and shipping charges do not count toward the qualifying physical-product subtotal. Required review and order preparation take place before dispatch; the transit period does not start at order placement or payment.
For orders without a qualifying member shipping benefit, physical deliveries use a flat $15 shipping charge, with free shipping when the product subtotal is $300 or more after discounts, excluding taxes, shipping and separate membership charges. Any applicable tax is shown before payment. We ship to the contiguous 48 United States and the District of Columbia. Alaska, Hawaii, territories and overseas destinations are not served. SEINE BIO selects UPS or USPS. Each medication refill requiring delivery is assessed under the applicable shipping policy. Preparation is included; there is no separate service fee. Existing plans retain their current terms.
Discounts and promotional benefits
A discount applies only to the eligible items, account and payments described in that offer. Review whether it applies to the first payment, a limited number of payments or future renewals. A discount code is separate from a clinical approval or verified manufacturer or trial eligibility.
If SEINE BIO offers a promotional account credit, its offer identifies the eligible use and conditions. A promotional credit is a noncash benefit; it is not a cash deposit or a promise of a cash refund. It does not establish clinical eligibility or authorize an unavailable purchase. Applicable legal rights remain in place.
Cancellations, refunds and existing benefits
You may stop future membership renewals through the cancellation control in your My Care account. Contact us through the Contact page if you need help. Stopping future renewals and requesting a refund for a prior purchase are separate actions.
After an order has been processed, discretionary refunds are not offered, except where law requires a refund. If you are unsure whether your order has been processed, contact us with your order reference. Routine membership refunds are not offered for used periods, renewal fees or unused days.
Refund and cancellation conditions disclosed for your purchase apply to that purchase. Existing introductory care-review exceptions, provider-availability commitments and purchased session-credit benefits are not removed by this page. This page does not waive remedies required by law or restrict a payment-provider dispute process. If merchandise cannot be shipped within the applicable promised time, required delay-consent or refund rights remain in place.
Support and clinical communication
For administrative, order or billing questions, use our Contact page. Share an order reference where relevant; keep health history and identity documents out of the general form. Clinical questions belong with your treating provider through the communication route supplied for your care.